Healthcare Service Coordinator

vor 3 Wochen

Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit
Job Summary

This position provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.

Key Responsibilities
  • Provides weekly reports on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or inconclusive.
  • Designated as section representative, responsible for reporting personnel status to leadership.
  • Collaborates with VH leads to identify potential process improvements for policies and procedures; provides recommendations to VH leadership.
  • Manages workflow by allocating specific tasks to team members, including changes in schedule.
  • Responsible for assigning a service coordinator trainer for various training events, including new employees.
  • Trains Medical Service Assistants (MSA) on VH scheduling and care coordination as needed or when requested.
  • Ensures the confidentiality of all clients-related records in accordance with HIPAA and agency policy.
  • Manages VH encounter and scheduling data to analyze and measure site performance and quality assurance. Provides a monthly report to recommend implementation of strategic changes to improve VH delivery.
  • Collaborates with a multidisciplinary team (Tricare, central appointments, medical service assistants, providers, and presenters) to ensure referrals for VH appointments are booked immediately. Sends confirmation emails to providers, patients, and presenters immediately after the appointment is scheduled.
  • Answers the phone within 2 rings, returns any missed calls, and prioritizes and responds to emails by COB each day.
  • Coordinates all VH appointments and workflows for DHRE MTF's and manages Asynchronous case load through available platforms.
  • Verifies all requested VH appointments can be supported and resourced by all parties involved.
  • Books VH appointments within the Care Coordination Database.
  • Sends VH appointment notifications with appropriate documents.
  • Mitigates Scheduling Conflicts and calendar or care coordination issues.
  • Reviews the credentialing database to ensure a provider is worldwide privileged prior to scheduling any appointment.
  • Works with each clinic's patient presenter to ensure the Clinical Access Stations (CAS) are available for scheduling virtual appointments and immediately closes a CAS when the presenter is unavailable for appointments.
  • Maintains an up-to-date list of patient presenter contact information for all DoD and DoS.
  • Provides assistance to LRMC health services who are delivering VH to patients, by training and working with Medical Service Assistants (MSA) and filling in gaps, only when it doesn't interfere with VH workflow.
  • Provides cross-coverage for the Virtual Medical Center Europe Virtual Integrated Patient Readiness and Remote Care Clinic's medical readiness appointments and collaborates with San Antonio's Virtual Integrated Patient Readiness and Remote Care Clinic.
Requirements
  • Education: Two (2) year associate's degree or four (4) years of experience as detailed.
  • Minimum of four (4) years' work experience in a medical office or clinical environment.
  • Minimum of two (2) years' work experience with U.S. Military Healthcare System and benefits or civilian managed care medical/administrative environment.
  • At least two (2) year hands-on experience with the Composite Health Care System (CHCS) and Armed Force Health Longitudinal Technology Application (AHLTA) or (GENESIS) or current electronic health record system used by DoD.
  • Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.
  • Prior team management or leadership experience preferred.

  • Healthcare Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled Healthcare Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations.Key ResponsibilitiesProvide weekly reports on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or...

  • Healthcare Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled Healthcare Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe (DHAR-E) area of operations.Key ResponsibilitiesProvide weekly reports on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or...

  • Healthcare Service Coordinator

    vor 1 Woche

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Service Coordinator to join our team at Valor Healthcare. This is a unique opportunity to work in a dynamic and fast-paced environment, providing administrative support to healthcare providers and patients.Key ResponsibilitiesProvide weekly reports on appointments, sleep studies, and...

  • Healthcare Service Coordinator

    vor 1 Woche

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Service Coordinator to join our team at Valor Healthcare. This is a unique opportunity to work in a dynamic and fast-paced environment, providing administrative support to healthcare providers and patients.Key ResponsibilitiesProvide weekly reports on appointments, sleep studies, and...

  • Healthcare Operations Coordinator

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThe role of the Health Service Coordinator involves delivering extensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHARE) for virtual health initiatives. This position requires effective communication with virtual health personnel, patients, and healthcare providers.Primary...

  • Senior Healthcare Operations Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThis role entails providing comprehensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHAR-E), acting as a liaison among healthcare staff, patients, and medical providers.Key Details:Located in EuropeLong-term government contractU.S.-based employerPreferred candidates should be U.S....

  • Senior Healthcare Operations Coordinator

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThis role entails providing comprehensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHAR-E), acting as a liaison among healthcare staff, patients, and medical providers.Key Details:Located in EuropeLong-term government contractU.S.-based employerPreferred candidates should be U.S....

  • Healthcare Services Coordinator

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThis role is responsible for delivering comprehensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHARE) operational framework for Virtual Health (VH) services, acting as a vital link between VH personnel, patients, and healthcare providers.Key ResponsibilitiesContributes to the...

  • Clinical Services Coordinator

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThe Health Service Coordinator plays a vital role in delivering extensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHARE) for virtual health initiatives. This position requires effective communication with virtual health personnel, patients, and healthcare providers.Primary...

  • Healthcare Operations Coordinator

    vor 1 Woche

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    {"title": "Health Service Coordinator", "description": "Job SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on...

  • Healthcare Operations Coordinator

    vor 1 Woche

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    {"title": "Health Service Coordinator", "description": "Job SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on...

  • Health Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide comprehensive administrative support to healthcare providers in the Defense Health Agency Region Europe (DHARE) area of operations for virtual health operations.Key ResponsibilitiesCompile and analyze data on appointments, sleep studies, and...

  • Health Service Coordinator

    vor 3 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide comprehensive administrative support to healthcare providers in the Defense Health Agency Region Europe (DHARE) area of operations for virtual health operations.Key ResponsibilitiesCompile and analyze data on appointments, sleep studies, and...

  • Health Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe area of operations.Key ResponsibilitiesProvide input for weekly reports on appointments, sleep studies, and patient engagement.Train Medical Service...

  • Health Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe area of operations.Key ResponsibilitiesProvide input for weekly reports on appointments, sleep studies, and patient engagement.Train Medical Service...

  • Health Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe area of operations.Key ResponsibilitiesProvide input for weekly reports on appointments, sleep studies, and patient engagement.Train Medical Service...

  • Health Service Coordinator

    vor 2 Wochen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryValor Healthcare is seeking a highly skilled and detail-oriented Health Service Coordinator to provide administrative support to healthcare providers within the Defense Health Agency Region Europe area of operations.Key ResponsibilitiesProvide input for weekly reports on appointments, sleep studies, and patient engagement.Train Medical Service...

  • Medical Services Coordinator

    vor 1 Monat

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Position OverviewThis role offers comprehensive administrative assistance to healthcare professionals within the Defense Health Agency Region Europe (DHARE) operational area, acting as a liaison between healthcare staff, patients, and providers.Key ResponsibilitiesContributes to weekly reports detailing appointment statistics, including attendance, sleep...

  • Healthcare Operations Coordinator

    Vor 2 Tagen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...

  • Healthcare Operations Coordinator

    Vor 2 Tagen

    Landstuhl, Rheinland-Pfalz, Deutschland Valor Healthcare Vollzeit

    Job SummaryThis role provides comprehensive administrative support to healthcare providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, serving as an interface with VH staff, patients, and providers.Key ResponsibilitiesContribute to weekly reports on appointments kept, sleep studies, no shows, rescheduled,...