Business Technology Platform Onboarding Specialist
vor 3 Wochen
We are seeking a highly skilled Business Technology Platform (BTP) Onboarding Specialist to join our team. As a key member of our BTP team, you will be responsible for driving customer onboarding and activation of targeted customer segments.
Key Responsibilities- Develop and drive 1:many customer engagements focused on successful onboarding and activation of targeted customer segments.
- Onboard and orient customers to SAP BTP focusing on how to get started with the Data and Analytics pillar of BTP.
- Address challenges and questions to break through barriers inhibiting onboarding and adoption.
- Build internal network of colleagues and customer-facing personnel to support your BTP focus area.
- Success will be measured by overall customer reach, engagement in onboarding activities, and collaboration with other Customer Success groups for ongoing consumption planning and relationship management.
- Experience working with external clients with ownership of account management, preferably as CSP/CSM, Consultant, or Presales, either within SAP BTP or other Platform-as-a-Service offerings.
- Functional knowledge of the SAP BTP portfolio with a strong focus on Data and Analytics offerings, particularly SAP Analytics Cloud and SAP Datasphere.
- Ability to identify and articulate critical differences between SaaS and PaaS offerings and the need for differentiated engagement approaches between the two in customer onboarding approaches.
- Understanding of Suite Qualities workstreams, such as Embedded SAC, with associated opportunities and priorities.
- Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
- Understanding of onboarding lifecycle, from a strategic and tactical perspective.
- Knowledge of SAP internal processes around customer management.
- Understanding of internal tools to support customer, including CIC, CRT, CRM, to navigate commercials, customer entitlements, provisioning status, customer access, and relevant renewal information.
- Ability to quickly adapt to changing environments with attention to detail while maintaining the "bigger picture".
- Fluent in English (oral and written), additional languages an asset.
- Experience working in a global environment and willingness to adjust working hours occasionally.
SAP is a global company that enables customers to run better. We focus on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
At SAP, you can bring out your best and be part of a team that is passionate about making a difference in the world.
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