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Sr. Manager Workplace Operations

vor 2 Monaten


Berlin, Berlin, Deutschland HelloFresh Vollzeit

About the Role

We are seeking a highly skilled and experienced Sr. Manager Workplace Operations to join our team at HelloFresh. As a key member of our Workplace Team, you will be responsible for overseeing the daily operations of our Berlin Creative Studio, ensuring a best-in-class experience for all employees.

Key Responsibilities

  • Operational Excellence: Oversee all aspects of workplace hard and soft services, promptly addressing operational issues, requests, and complaints to maintain a high standard of workplace functionality.
  • Strategic Thinking: Utilize advanced knowledge of workplace dynamics and interdependencies to drive initiatives that enhance workplace efficiency and employee satisfaction.
  • OKR Management: Collaborate with stakeholders to advise OKRs to Sr. Workplace leadership and execute on those goals, development projects, and initiatives, ensuring alignment with departmental and company objectives.
  • Budget Oversight: Develop and manage the annual location operations budget in conjunction with Workplace leadership, optimizing resources and financial planning in alignment with strategic goals.
  • Stakeholder Engagement: Foster strong relationships with internal stakeholders across departments and markets, ensuring alignment of workplace operations with their needs and expectations.
  • Performance Metrics: Define and track key performance metrics related to location operations, leveraging data-driven insights to continuously improve workplace experiences and drive organizational change.
  • Space Strategy and Landlord Liaison: Lead the space strategy supporting our growing workforce, serving as the primary point of contact for our Berlin landlord to maintain efficient and safe buildings.
  • Process Improvement: Design and implement new processes and programs to enhance day-to-day experiences for all employees through the analysis of workplace data.

Cultural Integration: Extend and translate our company's values into daily operations and the workplace environment, ensuring our campus reflects inclusivity and supports diverse backgrounds, cultures, and working styles.

Requirements

  • Experience: 5+ years of experience in workplace operations, facilities management or a related field, with advanced knowledge of industry best practices and trends.
  • Analytical Skills: Strong analytical and problem-solving abilities, with a proactive approach to driving innovation and process improvement.
  • Communication: Exceptional communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.
  • Languages: Able to converse in German (B2) and English (C2)
  • Customer Service: A strong foundation in customer service and experience managing stakeholder expectations.
  • Decision Making: Ability to make decisions based on rational reasoning and data and to consolidate and present data confidently to senior management.
  • Independence: Capability to work independently as well as lead and motivate cross-functionally towards project goals.
  • Adaptability: Thrives in a fast-paced environment, energized to come to work to make an impact.
  • Technical Competence: Proficiency in managing workplace systems and tools to support effective operations and data analysis.

About HelloFresh

HelloFresh is one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion. We offer a diverse global community of 90+ nationalities, a competitive compensation package, and a range of benefits including a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.