Customer Service Specialist

vor 2 Wochen

Memmingen, Bayern, Deutschland Autohaus Reisacher GmbH Vollzeit

About Autohaus Reisacher GmbH

We are a modern BMW and MINI dealership committed to providing exceptional customer service and support. We offer a dynamic and challenging work environment where you can contribute your skills and grow professionally.

Your Role: Team Assistant Service

As a Team Assistant, you will play a vital role in ensuring smooth operations within our service department. You will be the first point of contact for our valued customers, providing them with prompt and courteous assistance.

Responsibilities:

  • Deliver exceptional customer service via phone interactions, addressing inquiries and resolving concerns effectively.
  • Schedule service appointments, prioritizing customer needs and ensuring efficient workflow within our service department.
  • Actively participate in capacity planning initiatives to optimize resource allocation and meet customer demand.
  • Proactively reach out to customers regarding tele-service calls or promotional offers, enhancing their experience with our dealership.
  • Handle incoming calls professionally, directing them appropriately and providing accurate information.

Your Profile:

  • Possess a completed (business) vocational training or equivalent experience in a related field.
  • Demonstrate prior work experience in a customer-facing role, ideally within the automotive industry.
  • Exhibit strong customer orientation and exceptional interpersonal skills, fostering positive relationships with customers.
  • Communicate effectively both verbally and in writing, demonstrating clarity and professionalism in all interactions.

What We Offer:

  • A permanent contract with a reputable BMW and MINI dealership.
  • Competitive compensation package commensurate with experience and qualifications.
  • Regular working hours, promoting a healthy work-life balance.
  • Diverse and challenging tasks that contribute to the success of our service department.
  • Continuous internal training opportunities for professional development.
  • A collaborative and supportive team environment where you can thrive.

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