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Technical Support Coordinator
vor 3 Monaten
Join Our Team as an IT Management Specialist
Continu-ING GmbH is seeking a motivated individual to enhance our internal technical support and customer service team. We are a digital consulting firm serving clients throughout Germany, primarily providing support from our office.
No prior IT experience? No problem
We welcome career changers and individuals without specialized knowledge, as long as you are comfortable communicating with others, including through video calls. The ideal candidate will possess an open, friendly personality and a strong service-oriented mindset.
Key Responsibilities:
- Deliver technical assistance to both internal staff and external clients.
- Manage customer access to our training portal, including onboarding processes.
- Troubleshoot technical challenges using platforms such as Zoom and various messaging applications.
- Conduct technical checks for digital events.
- Enhance internal processes and tools, utilizing software like Zapier, PowerAutomate, and Microsoft 365.
- Document and design digital business workflows.
- Plan and implement new software solutions.
- Develop automations to streamline daily tasks.
- Collaborate with external developers on the custom training portal.
- Assist in organizing and planning events, focusing on technical support and digital equipment.
Qualifications:
- Strong interest in technology and IT.
- Experience in managing standard software applications.
- Structured and results-driven work ethic.
- Excellent analytical skills.
- Dependable and accountable.
- Ability to adhere to established processes.
- Quick learner with a disciplined approach.
- Outstanding communication skills and attention to detail.
- Ability to perform well under pressure.
- Commitment and dedication to the role.
- Proficient in German.
- Familiarity with tools such as Zapier, Hubspot, Teams, PowerAutomate, Zoom, and Trello is a plus.
Work Environment:
Full-time position with a 40-hour work week, Monday to Friday.
What We Offer:
- A positive and collaborative work atmosphere.
- A modern workspace equipped with the latest technology.
- Comprehensive training, including access to our digital training portal.
- 30 days of vacation for work-life balance.
- Complimentary beverages and fresh fruit.
- Company-sponsored health care initiatives.
