Onsite Support Specialist

vor 1 Woche


Deggendorf, Bayern, Deutschland SGK Germany GmbH - Goslar Vollzeit
About SGK Germany GmbH - Goslar

SGK Germany GmbH - Goslar is a leading global packaging and brand experience company. From concept to execution, we create packaging solutions and brand experiences that help brands transport emotions, become more recognizable, and grow faster. With over 6,500 employees and 1,500 customers, we have been serving the world's largest brands for over 75 years. SGK is a business unit of Matthews International Corporation.

Job Summary

We are seeking a highly skilled and motivated individual to join our team as an Onsite Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the Deggendorf region of Germany.

Key Responsibilities
  • Accept, process, and manage customer orders in SAP
  • Provide print technical advice to clients on implementing print designs on their printing machines
  • Participate in and support the execution of customer orders at the printing machine
  • Calculate customer orders based on agreed-upon pricing conditions
  • Communicate directly with client departments on-site
  • Coordinate with SGK departments to ensure timely execution and planning of customer orders
  • Conduct quality control of client-specific PDF files
Requirements
  • Completed education in the field of flexography, offset printing, or gravure printing
  • Desirable experience in the packaging industry, such as a packaging agency, repro house, or printing company
  • Desirable knowledge of pre-press and/or printing form technology
  • Experience in structured and efficient management and execution of customer orders, preferably in the packaging industry
  • Desirable experience with SAP and PLM/Customer Portals
What We Offer
  • Home office option with up to two days per week after a probationary period
  • A secure job and excellent development opportunities in a globally established company
  • Flat hierarchies - creative, responsible, and autonomous work and decision-making, especially on-site at the client's location
  • Varied and interesting tasks and projects (also from the client)
  • Internal and external training opportunities
  • Induction by experienced colleagues
  • Performance-oriented and fair remuneration
  • Company pension scheme with employer contribution
  • Takeover of statutory monthly minimum wage by the employer
  • A tax-free and social security-free voucher
  • Bike leasing


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