Advanced Technical Support Engineer
vor 4 Wochen
Become part of our diverse teams of passionate individuals and a career that allows you to grow both personally and professionally. At MAQUET GmbH, we are dedicated to making life-saving technologies accessible to more people. To make a difference for our customers and save more lives, we need team players, forward thinkers, and innovators.
We are looking for a Second Level Technical Support Specialist to join our team.
Your Responsibilities- Manage service cases in our support system.
- Clarify service cases with local technicians via email, teams, and phone.
- Investigate and resolve issues remotely on our systems.
- Install and configure server systems (Windows & Linux) remotely.
- Support local service and sales organizations in new projects by selecting appropriate products and system integration.
- Create technical drawings and plans for installation execution.
- Collaborate and support development and product management.
- Repair PC systems and monitors.
- Handle spare parts including documentation.
- Assist technical writers in creating installation and repair manuals.
- Develop and conduct technical training sessions.
- Install and configure systems on-site.
We seek passionate and motivated individuals who take responsibility for their personal development and strive for excellence. You never compromise on quality and always act responsibly, as our customers come first. You enjoy teamwork and working in diverse and international teams with a forward-thinking mindset.
Your Profile- Technical education in electrical engineering, electronics, or mechatronics.
- Experience in the assembly, repair, and service of medical devices.
- Familiarity with integration systems and video over IP technologies.
- Ideally, experience in communication with DICOM & HL7.
- Basic knowledge of TCP/IP and Active Directory.
- Knowledge in medical technology.
- Team-oriented problem-solving skills and process development.
- Proficient in MS Office applications.
- Good command of English, both written and spoken.
- Willingness to travel occasionally.
- High-quality products in a life-saving environment.
- Competitive compensation and attractive conditions.
- Family-friendly working hours and the possibility of remote work.
- Attractive benefits.
- Career opportunities in a reputable company.
- Individual onboarding and training opportunities.
- Modern workplace equipment.
At MAQUET GmbH, we believe that everyone should have access to the best possible healthcare. We provide hospitals and life science organizations with products and solutions that improve clinical outcomes and optimize workflows. Interested in this opportunity? We look forward to your application.
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