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Technical Support Engineer
vor 3 Monaten
Are you passionate about technology and IT service management?
Libelle AG, a prominent player in the field of disaster recovery, high availability solutions, and automation of SAP system processes, is seeking to enhance its workforce by adding a Technical Support Engineer (m/f/d) to its team.
About the organization:
- Based in a vibrant city
- Dedicated to assisting clients in optimizing their IT operations
- Small, collaborative team with a supportive culture
- Engaging with a diverse range of international clients
Key Responsibilities:
- Serve as a primary technical resource for client inquiries and support requests
- Collaborate with Level 3 Support teams to troubleshoot and resolve complex issues
- Implement updates and enhancements for client systems
- Support the sales team during product demonstrations
- Occasionally assist in managing project timelines for client initiatives
- Develop and maintain comprehensive documentation for client use
Qualifications:
- Educational background in a technical field
- Familiarity with RDBMS in SAP settings, particularly SAP Basis
- Proficient in scripting languages such as Java, Python, and Lua
- Customer-focused with a keen eye for detail
- Fluent in German (minimum B2 level) and proficient in English
- Skilled in MS Office applications
- A collaborative team player with a comprehensive approach
What We Offer:
- Opportunities to contribute to process enhancements
- Accessible public transport options
- Attractive salary and benefits package
- Structured onboarding experience
- Employee discounts available
- Access to amenities such as a coffee machine, beverages, and fresh fruit
- Flexible working hours
- Chance to work closely with development teams and gain product expertise
- Permanent employment contract
If you are interested in exploring this opportunity, we encourage you to submit your application detailing your availability.
