Field Services Specialist

Vor 2 Tagen

Deutschland Safeguard Global Vollzeit

Our Client:

Safeguard Global is seeking a highly skilled Field Services Specialist to join our team in Europe. Our client is a cutting-edge provider of artificial intelligence software and robotics automation for reverse logistics in the wireless/mobility industry.

As a Field Services Specialist, you will be responsible for helping customers optimize their usage of our products/robotics to get the most value out of their purchase and meet their technology and business requirements while overcoming challenges.

Responsibilities:

  1. Provide technical support and guidance to customers on best practices, useful features, and opportunities to optimize performance.
  2. Collaborate closely with the Sales and Customer Success teams to develop effective account strategies.
  3. Use customer feedback and insights to improve product materials, technical best practices, and technical materials.
  4. Act as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales, and Engineering.
  5. Oversee and manage day-to-day operations of the units.
  6. Troubleshoot issues related to power/network/mechanical operation of the units.
  7. Ensure timely maintenance on units by performing regular scheduled maintenance and keeping track of maintenance schedules.
  8. Install hardware upgrades to support new connectors or hardware tests.

Qualifications:

  1. Bachelor's degree in computer engineering or a related field.
  2. Ability to travel within Germany/Europe (up to 30%).
  3. Excellent verbal and written communication skills.
  4. Excellent problem-solving and troubleshooting skills.
  5. Able to take a customer-centric approach to problem-solving.
  6. Knowledge of mobile devices (software update/drivers/firmware/flashing).
  7. Working knowledge of computer science fundamentals (Git, Linux, SQL, Python, etc.).
  8. Familiar with wireless IT infrastructures (TCP/IP, DHCP, WiFi, etc.).
  9. Electrical and mechanical engineering basics.

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