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Customer Service Representative
vor 2 Monaten
We are seeking a highly skilled and experienced Customer Service Officer to join our Ardo Group Customer Service Team. As an internal contact person for our customers, you will be responsible for providing excellent service and ensuring customer satisfaction.
Key Responsibilities- Guard the customer service "order to cash" process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
- Act as one team with the Ardo sales team by providing sales support.
- Manage your customer portfolio: Order intake, available stock check, and when needed: propose alternatives.
- Analyze important Master Data: Involvement in item screening & item creation, initiated by sales (support).
- Complaint and return management: Assure a timely and consistent complaint analysis and feedback to the customer.
- Route cause analysis.
- Business improvement: You take initiative to optimize processes.
- Teamwork: You are flexible and share a team responsibility with your colleagues.
- Professional (or native) level in German, & good English is a must. Extra language is a plus.
- You preferably have a Master's degree and a relevant experience in export & customs flows. You work very accurate.
- You think in a solution and process-oriented way and you embrace change, having a continuous improvement mindset.
- You have an international mindset and think global in setting up and/or implementing procedures. You have a first relevant experience in this.
- Experience with SAP is a plus.
- You are stress resistant and eager to learn, you adapt easily in an evolving business context.
- You have the right communicative and interpersonal skills (to-the-point, constructive) and are a team player.
- You have a positive attitude and the right motivation to obtain results.
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
