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Logistics Returns Coordinator

vor 3 Monaten

Heidelberg, Baden-Württemberg, Deutschland ABB Vollzeit
Returns Processing Specialist (m/f/d)

At ABB, we are committed to tackling global challenges. Our core values of care, courage, curiosity, and collaboration, along with a strong emphasis on diversity, inclusion, and equal opportunities, drive our mission to empower individuals to develop sustainable solutions. Join us in this journey.

Your Responsibilities

In this position, you will engage in all tasks related to the management of returned items and semi-finished or finished products within the warehouse or during their transit to/from the production line. Your daily responsibilities will include organizing and preparing materials for storage in accordance with established protocols. You will also demonstrate your skills by executing various routine tasks as per standard operating procedures. The work model for this role is: #onsite. Your key responsibilities will include:
• Coordinating and overseeing the retrieval of returns from clients in collaboration with logistics providers.
• Unpacking and assessing returned items, documenting and managing complaints and returns for both import and export. Initiating internal or, if necessary, external clarifications.
• Processing credit notes in line with internal policies and arranging subsequent or replacement shipments to customers.
• Conducting plausibility checks (weight comparisons, storage location verifications) based on customer complaints.
• Organizing and preparing materials for storage in accordance with guidelines.
• Performing routine tasks as per established procedures.
• Selecting components from inventory for dispatch and final packing on pallets.
• Handling the transportation of boxes and managing various other collection, storage, and warehouse operations.

Qualifications
  • Familiarity with ERP systems and other returns management tools.
  • Experience with SAP ERP, SalesForce, and Babtec is advantageous.
  • Background in reverse logistics is preferred.
  • Proficient in managing returned goods and addressing related customer inquiries.
  • Strong communication skills with customers, transporters, and internal teams, including sales, quality, and logistics, while supporting process enhancements.
  • Commercial training or proven experience in reverse logistics.
  • Fluency in both German and English is required.
Benefits
  • Retirement plan.
  • Canteen services.
  • Accident insurance.
  • Paid parental leave (gender-neutral).
About Us

We value diversity and encourage individuals from various backgrounds to apply. Explore your next career opportunity with ABB and discover the impact of our solutions worldwide. #MyABBStory. In cases of equal qualifications, preference will be given to individuals with severe disabilities and their equals.