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Customer Service Coordinator
vor 3 Monaten
Become a vital part of SACLÀB as a Client Operations Specialist
We are seeking a dedicated individual with a passion for high-end fashion and luxury brands to join our vibrant Sales team. In the role of Client Operations Specialist, you will be instrumental in delivering outstanding customer service and overseeing logistics processes. This position provides an excellent opportunity to thrive in a diverse environment and aid in the expansion of SACLÀB within the luxury sector.
Key Responsibilities:- Deliver pre-sales and post-sales assistance, emphasizing the cultivation of strong customer connections
- Respond to customer inquiries through multiple communication channels
- Manage logistics tasks including the collection of items from sellers, packaging and dispatching orders, and processing returns
- Collaborate with shipping partners and manage necessary documentation
- Assist the team with various operational duties
- Outstanding communication abilities in English and German/French
- Willingness to work on-site at our Munich office
- Enthusiasm for fostering customer relationships and thriving in a dynamic startup atmosphere
- Exceptional organizational skills and capacity to handle multiple tasks
- Familiarity with CRM platforms is a plus
Joining SACLÀB means becoming part of a creative and forward-thinking team that prioritizes equality and respect among all employees. You will benefit from a 4-day work week, a stylish office in Munich, a MacBook laptop, subsidized fitness memberships, a professional development budget, company events, parental leave policies, and more.
At SACLÀB, we are dedicated to sustainability and ethical practices within the luxury fashion industry. Join us in transforming the sector with our innovative approach to pre-owned designer bags and contribute to a more sustainable future for fashion.
