IT Support Specialist
vor 3 Wochen
Are you ready for a new challenge in the IT sector? We're looking for a skilled 2nd level supporter to join our team at GULP – experts united. As a key member of our support team, you'll be responsible for processing user requests and incidents, classifying faults, and resolving problems. Your expertise will be essential in providing top-notch support to our clients.
Your Key Responsibilities:- Process user requests and incidents from the 1st level
- Classify faults and resolve problems as part of 2nd level support
- Record and monitor service tickets
- Manage user support via remote solutions
- Collaborate with 3rd level support
- Contribute to the creation of FAQs, documentation, and manuals
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in client hardware and software, Apple Mac, printers, and Office applications
- Excellent German language skills
- High customer and user orientation
- Solution-oriented work approach and service mindset
We offer a dynamic work environment, attractive remuneration, and the opportunity to grow with our company. If you're passionate about delivering exceptional support and have a strong background in IT, we'd love to hear from you.
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