Banking Professional

Vor 6 Tagen

Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Sparkasse Bayreuth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Handle customer complaints and concerns in a fair and empathetic manner, escalating issues to senior team members as necessary.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product and service offerings, as well as industry trends and developments, to provide informed and accurate information to customers.
  • Meet or exceed performance metrics and targets, including customer satisfaction, first call resolution, and average handle time.

Requirements

  • High school diploma or equivalent required; degree in business, communications, or related field preferred.
  • Minimum 1-2 years of customer service experience in a call center or retail environment.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse customer base.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Proficiency in Microsoft Office and other software applications, as well as ability to learn new systems and technologies quickly.

What We Offer

  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive onboarding program, including training and mentorship to ensure success in the role.

  • Customer Support Specialist

    vor 4 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Customer Service Representative Position Are you interested in a vibrant and rewarding career within the financial services industry? We are in search of a committed professional to serve as the primary contact for our clientele, delivering assistance through various communication channels. Your role will encompass addressing service inquiries, providing...

  • Customer Support Specialist

    vor 4 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Customer Service Representative Opportunity Are you interested in a vibrant and rewarding position within the financial services industry? We are in search of a committed professional to serve as the primary contact for our clientele, delivering assistance through various communication channels. Your role will encompass managing service inquiries,...

  • Customer Support Specialist

    vor 4 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Customer Service Representative Position Are you seeking an engaging opportunity within the financial services industry? We are in search of a committed professional to serve as the primary contact for our clientele, delivering assistance through various communication channels. Your role will involve managing service inquiries, providing guidance on...

  • Customer Support Specialist

    vor 4 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Position Overview: Customer Service Representative Are you interested in a vibrant and fulfilling position within the financial services industry? We are in search of a committed professional to serve as the primary contact for our clientele, delivering assistance through various communication channels. Your role will encompass managing service...

  • Customer Support Specialist

    vor 4 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Position Overview: Customer Service Representative Are you interested in a vibrant and fulfilling career within the financial services industry? We are in search of a committed professional to serve as the primary contact for our clientele, delivering assistance through various communication channels. Your role will encompass managing service inquiries,...

  • Customer Service Specialist

    vor 2 Wochen

    Bayreuth, Bayern, Deutschland Sparkasse Bayreuth Vollzeit

    Sparkasse Bayreuth seeks a dedicated Customer Service Specialist to provide exceptional support to our valued clients. As the first point of contact, you will play a vital role in ensuring customer satisfaction through clear communication and efficient problem-solving. Your responsibilities will include:Providing comprehensive assistance with banking...