Sales and Account Manager
Vor 4 Tagen
About Payyo
We're a dynamic team at Payyo, working towards a vision to simplify international payments, accounting, and process optimization for travel companies. Our products cater to the travel industry, and we strive to create solutions that make our clients' daily lives easier and more efficient.
Our Culture and Work
At Payyo, we're passionate about delivering exceptional customer experiences and identifying new business opportunities. Our team is diverse, with individuals from various nationalities, working remotely from Portugal, Switzerland, Ireland, or Belarus. We value flexibility, problem-solving, and continuous improvement.
Key Responsibilities
- Proactively manage client relationships through onboarding, regular check-ins, and improvement plans for long-term success.
- Maintain accurate records of client interactions in HubSpot.
- Act as a liaison between key customers and internal teams.
- Develop a deep understanding of client needs and requirements.
- Resolve complaints and prevent future issues by analyzing and improving processes.
- Build strong client relationships based on trust and respect.
- Collaborate with internal departments to drive product improvements.
- Analyze accounts, identify areas for improvement, and implement strategies to increase take rates, payment methods, and upsell new features and products.
- Identify and develop new sales opportunities.
- Contribute to additional team projects according to your skills and expertise.
Requirements
- 3-5 years of experience in Account Management.
- Highly proactive attitude to spot issues and opportunities.
- Understanding of SaaS and marketplaces is a plus.
- Experience in fintech/financial and payments is a plus.
- Exceptional verbal and written communication skills in English and German, with French and/or Italian being a plus.
- Fluent verbal and written skills in English and German.
- Knowledge of CRM software, HubSpot.
- Adaptability and strong problem-solving skills.
- Ability to collect, track, and analyze data.
- Enthusiasm, innovation, self-motivation, and commitment to continuous improvement.
- Ability to work independently and as part of a small team.
- EU citizenship or EU work permit.
Benefits
Your Benefits of Working with Payyo
- Join a young, dynamic, and fast-growing tech startup.
- Competitive salary.
- Yearly team week.
- A flexible working environment.
- Home office flexibility with occasional team meetings.
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