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Product Service Specialist
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About STAR COOPERATION GmbH
STAR COOPERATION GmbH is a leading provider of specialized engineering services for the automotive industry. We bridge the gap between idea generation and production, ensuring seamless implementation of our clients' projects. Our team of experts leverages interdisciplinary knowledge to deliver market-ready technologies and profitable after-sales solutions.
Your Role: Product Influence Expert in After-Sales
As a Product Influence Expert, you will play a crucial role in shaping the service experience for our clients' vehicles. You will collaborate with cross-functional teams to develop innovative repair concepts, define spare parts requirements, and analyze potential failure rates.
Responsibilities:
- Conduct thorough investigations on virtual CAD models and pre-production vehicles to understand installation and removal processes.
- Collaborate with component engineers and cross-functional teams (production, packaging, quality) to develop innovative repair concepts for future vehicles.
- Define the necessary spare parts, special tools, and workshop equipment required for servicing future vehicle models.
- Represent service-related after-sales requirements within development teams, ensuring seamless integration of service considerations into product design.
- Analyze and evaluate expected failure rates to identify opportunities for reducing repair, warranty, and goodwill costs.
Your Profile:
- Possess a successful academic background in vehicle technology, electrical engineering, mechatronics, or a vocational training with further education as a car technician or master.
- Demonstrate a strong passion for vehicle technology and ideally possess experience in automobile repair.
- Ideally, have knowledge of the functioning of high-voltage components and systems.
- Exhibit an open and communicative nature, coupled with strong team spirit.
- Maintain a reliable work ethic and a commitment to high quality standards.
- Possess excellent German language skills.
