Technical Support Specialist

vor 4 Wochen


Singen, Baden-Württemberg, Deutschland DAVASO Vollzeit
DAVASO - IT Support Specialist

DAVASO is a leading provider of advanced analytics, technology solutions, and clinical research services. Our division focuses on tailored software solutions for various sectors, including healthcare and pharmaceuticals. We are currently seeking an IT Support Specialist to enhance our support operations.

Key Responsibilities:
  • Deliver 1st and 2nd level assistance through our technical support hotline
  • Serve as the main point of contact for business clients to diagnose and resolve technical issues
  • Maintain detailed records of all incidents in our ticketing system
  • Set up and configure hardware devices to ensure optimal customer experience
  • Evaluate, analyze, and verify the quality of hardware products
  • Conduct occasional on-site visits for equipment exchanges or installations
  • Install software and ensure clients have access to the latest applications
Qualifications:
  • Technical expertise in IT or electronics
  • Possession of a valid Class B driver's license
  • Willingness to work flexible hours, including shifts and weekends
  • Strong technical acumen coupled with a customer service mindset
  • Collaborative team player with a methodical work style
  • Proficiency in German and familiarity with telematics infrastructure is advantageous
Benefits:
  • Flexible working hours
  • Opportunities for personal and professional growth
  • Charging stations available for electric vehicles
  • Modern office environment with recreational facilities
  • Access to online fitness programs
  • Complimentary beverages
  • Engaging events both on-site and remotely

This position offers a full-time commitment with a competitive salary and benefits package. Become a vital part of a dynamic team at DAVASO.



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