**About the Role**

We are seeking a highly organized and detail-oriented Reservations Agent to join our team at Europa-Park Erlebnis-Resort. As a key member of our reservations team, you will be responsible for handling incoming reservations and inquiries from guests, ensuring seamless communication and exceptional customer service.

**Key Responsibilities**

• Process and manage incoming reservations, including room bookings and group requests
• Collaborate with other departments, such as reception and events, to ensure smooth operations
• Utilize hotel reservation software to efficiently manage room inventory and bookings
• Develop and maintain strong relationships with guests to ensure high levels of satisfaction
• Stay up-to-date with hotel policies and procedures to provide accurate information to guests

**Requirements**

• Previous experience in a similar role or hospitality background
• Fluency in German and French, with knowledge of English a plus
• Proficiency in hotel reservation software and Microsoft Office
• Strong organizational and communication skills, with attention to detail
• Passion for delivering exceptional customer service and a commitment to excellence

**What We Offer**

• A secure job with opportunities for personal and professional growth
• A competitive salary with additional benefits
• Access to training opportunities and professional development programs
• A dynamic and supportive work environment with a team of like-minded professionals