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Customer Service Representative

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Cloppenburg Gruppe Vollzeit

About Cloppenburg Gruppe

Cloppenburg Gruppe is a leading automotive dealership group with a strong commitment to customer satisfaction and excellence in service.

Job Description: Customer Service Specialist

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and guidance regarding our automotive brands.

Responsibilities:
  • Represent Cloppenburg Gruppe's automotive brands with professionalism and integrity while delivering outstanding customer service over the phone.
  • Handle a wide range of customer inquiries efficiently and effectively, addressing questions about service appointments, technical specifications, and general product information.
  • Utilize your expertise and empathy to find solutions that exceed customer expectations and ensure their satisfaction.
Requirements:
  • A genuine passion for the automotive industry and a strong understanding of our brands.
  • Excellent communication skills, both written and verbal, with the ability to maintain a positive and professional demeanor in all interactions.
  • A customer-centric mindset with a dedication to providing exceptional service and building lasting relationships.
  • Prior experience in a customer service or sales role is beneficial but not essential.
  • Proficiency in common office applications.
Benefits:
  • Become part of a dynamic and collaborative team environment.
  • Receive comprehensive training and ongoing development opportunities to enhance your skills and knowledge.
  • Enjoy competitive compensation and a comprehensive benefits package.
  • Contribute to a company that values its employees and fosters a positive work culture.