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IT Learning Facilitator and Support Specialist
vor 3 Wochen
Starnberg (Kreis), Deutschland Munich International School e. V. VollzeitJob Title: IT Learning Facilitator and Support TechnicianMunich International School (MIS) is seeking a dedicated and dynamic IT Learning Facilitator and Support Technician to join our team. This role is pivotal in supporting students and teachers in the effective use of digital devices and software platforms within the school environment.Key...
Technical Training Specialist
vor 4 Wochen
Munich International School (MIS) is a leading international school in Starnberg, South of Munich, offering a unique learning environment for students aged 4 to 18 from over 65 countries. Our faculty and staff create an exceptional learning environment that motivates our students to be globally-minded, academically successful, well-balanced, and prepared for future challenges and responsibilities.
We are seeking a dedicated and dynamic IT Learning Facilitator and Support Technician to join our team. This role is pivotal in supporting students and teachers in the effective use of digital devices and software platforms within the school environment.
Key ResponsibilitiesStudent Support
- Operate a student-centric support framework at the IT Service Desk, where students can learn how to become better at managing their devices and technologies.
- Assist students with the use of digital devices/services, ensuring they understand how to operate and securely leverage technology for their learning.
- Provide one-on-one or group training sessions to enhance students' digital literacy.
- Lead the IT Team in developing a student-centric approach, helping them to nurture student relationships, student empathy, and support for students' needs.
- Troubleshoot and resolve daily technical issues that students may encounter.
Faculty and Staff Support
- Operate a customer-centric support framework at the IT Service Desk, where faculty and staff can learn how to become better at managing their devices and technologies.
- Conduct training sessions for teachers on integrating digital devices and AV devices into their curriculum effectively.
- Offer ongoing support and resources to teachers to enhance their confidence and competence in using technology.
- Stay updated on the latest educational technology trends and share best practices with teaching staff.
- Troubleshoot and resolve daily technical issues faculty/staff encounter with their devices.
Leadership of Student Tech Teams
- Lead and mentor student tech teams to foster a collaborative and supportive environment.
- Organize and oversee tech-related projects and initiatives driven by student tech teams.
- Encourage student leadership and innovation within the tech teams.
- Manage the student tech team rotas and responsibilities so that they are ever-present during all of MIS' events.
Requirements
- Experience as a teacher, educator, trainer, or instructor of young people.
- Experience in supporting clients in the effective use of technologies or similar tools and resources.
- Bachelor's degree in computer sciences or at least five years of relevant IT job experience.
- Microsoft Certified Professional accreditation(s).
- Experience in IT system management, e.g., Microsoft 365 admin, Azure, AD, jamf, JIRA, Anti-Virus.
- Keen to explore new technologies/services and how to make them useful in the classroom.
We offer a challenging and exciting position in a unique, international school environment, effective cooperation in a professional and caring team with positive team spirit, learning and development opportunities for personal and professional growth, and an excellent benefits package.
