Head of IT Key Customer Program

Vor 2 Tagen

Aalen, Baden-Württemberg, Deutschland ZEISS Group Vollzeit

As the Head of IT – Key Customer Program, you will be responsible for leading a team and driving the IT developments across all functions, IT departments, and global processes for our biggest key customer program. In this role, you will be challenged to simultaneously use your understanding of business processes as well as IT system architecture to steer the transformation together with business partners from all functions, the IT line leaders, program management, and customer personnel. You will be successful by using your leadership skills, outstanding capacity for abstraction, and your problem-solving skills.

Your Role

  1. Develop and implement global processes and requirements in alignment with business representatives and IT experts.
  2. Ensure business-side implementation of the entire distributed IT and process architecture required for the customer program within time and budget based on appropriate effort, cost, and time planning.
  3. Lead the governance for the alignment of specification, standardization, and customization needs.
  4. Monitor the implementation to identify deviations and initiate any necessary countermeasures.
  5. Coordinate requirements, timelines, and progress with program management and customer personnel.
  6. Define and implement countermeasures in case of escalations.
  7. Assure and steer regular alignment of this transformation with other ongoing processes and key projects within ZEISS Vision Care.

Your Profile

  1. Hold an excellent degree from a leading university in the fields of engineering, business, or computer science.
  2. Have strong experience in change management and complex transformation projects.
  3. Have at least 5 years of experience and a proven track record in leading medium to large-scale process implementation programs with multi-software, cloud solutions, and SAP, ideally in industry and consulting environments.
  4. Demonstrate leadership, team motivation, prioritization skills, and experience working in diverse, multi-disciplinary teams.
  5. Have experience with programs that are focused on non-SAP processes in a distributed micro-service-based cloud environment.
  6. Have strong facilitation, presentation, and communication skills, ideally also in German.
  7. Have a comprehensive understanding of the overall E2E delivery process landscape, as well as interdependencies between other modules and cross-functional integration.
  8. Be able to deal with different stakeholders on difficult requirements regarding standardization and customization needs.
  9. Be able to deal with multiple stakeholders, to reduce complexity, and keep focus.
  10. Have strong experience in mentoring, skill building, and advanced training.
  11. Be able to thrive in a fast-paced, challenging, and uncertain environment.

Your ZEISS Recruiting Team:

Regina Müller, Ronan McHugh

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