Client Solutions Engineer

vor 4 Wochen


Munich, Bayern, Deutschland Tracie Healthcare Solutions GmbH Vollzeit

Position Overview

Tracie Healthcare Solutions GmbH is an innovative start-up focused on delivering software solutions tailored for the medical sector. As a corporate venture of the prominent laboratory product manufacturer Greiner Bio-One (GBO), we are dedicated to enhancing the pre-analytical phase of laboratory diagnostics through digital transformation.

Our software aims to streamline sample collection processes and minimize errors, ultimately enhancing patient safety. Numerous hospitals and laboratories across Europe utilize our solutions in their daily patient care routines.

Joining Team Tracie means you will play a vital role in advancing digitalization and quality enhancement in healthcare.

We are in search of a skilled (m/f/d) Implementation Engineer, with the flexibility to work full-time or part-time, ideally located in Linz or Munich.

As an Implementation Engineer, you will be driven by a commitment to customer-focused implementation services. Your primary responsibility will be to deploy and configure our software solutions to align with client requirements.

Being part of our Product team, you will leverage your strong technical expertise, exceptional problem-solving abilities, and a dedication to providing outstanding customer experiences.

Key Responsibilities
  • Execute the implementation of our software solutions, encompassing installation, configuration, and integration with third-party systems (Laboratory Information Systems).
  • Collaborate with Customer Success Managers to develop and maintain implementation plans, project timelines, and documentation.
  • Offer technical support and guidance to clients throughout the implementation journey.
  • Deliver technical third-level support for our software solutions.
  • Contribute to the design and enhancement of support processes.
Qualifications
  • A minimum of two years of experience in a comparable role.
  • A customer-oriented mindset with a desire to engage directly with B2B clients.
  • Proficiency in MS SQL Server is essential.
  • Familiarity with HL7 API connectivity is advantageous.
  • Excellent communication skills.
  • A structured and transparent approach to work.
  • Hands-on attitude with a strong problem-solving orientation.
  • Highly motivated to achieve results.
  • Fluency in English and German is required; knowledge of French, Italian, or Spanish is a significant plus.
  • Willingness to travel to international client sites (less than 10%).
What We Offer
  • An exceptional opportunity to influence an international corporate venture.
  • Be part of a team that develops and markets software solutions that enhance laboratory diagnostics and patient care.
  • A diverse range of responsibilities and a high level of accountability in a dynamic and flexible work environment.
  • A purpose-driven team of 16 colleagues with a strong sense of camaraderie and support from GBO colleagues globally.
  • Access to an international network of healthcare professionals.
  • Competitive compensation package, including bonus incentives.
  • Flexible working arrangements, including remote work options.
  • Modern office spaces in key locations, fostering community and networking opportunities.
  • Commitment to diversity and inclusion, ensuring a workplace free from discrimination and harassment.


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