Service Delivery Specialist
vor 1 Woche
About the Role
We are seeking a highly skilled IT Service Manager to join our team at Experian. As a key member of our operations team, you will be responsible for ensuring the smooth operation and optimization of our critical online applications.
Key Responsibilities
- Develop and implement ITIL-based processes to improve service delivery and quality.
- Collaborate with internal stakeholders, application development teams, and external partners to ensure seamless service delivery.
- Configure and manage customer infrastructure, and oversee the technical onboarding process.
- Provide expert-level support for service delivery and incident management.
- Develop and maintain service management tools, such as ServiceNow, and ensure compliance with industry standards.
Requirements
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- Minimum 3 years of experience in service delivery or IT service management.
- Strong knowledge of ITIL and service management principles.
- Experience with service management tools, such as ServiceNow, and ability to develop and maintain processes.
- Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
- Fluency in English and German languages.
About Experian
Experian is a global leader in information services, with a mission to help people and businesses make informed decisions. We value diversity, innovation, and collaboration, and offer a dynamic and inclusive work environment. If you are passionate about technology and service delivery, and want to make a difference in the lives of our customers, we encourage you to apply.
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