Service Performance Manager

vor 3 Wochen

Bremen, Bremen, Deutschland Bruker Vollzeit

About the Role

We are seeking a highly skilled Service Performance Manager to join our team at Bruker. As a key member of our EMEA Field Service Department, you will be responsible for analyzing and controlling all service-related Key Performance Indicators (KPIs) and established processes.

Main Responsibilities

  • Performance Analysis and Improvement
    • Review and analyze existing KPIs to identify areas for improvement and implement corrective actions
    • Develop and implement process improvements to enhance service delivery and efficiency
  • Process Adherence and Control
    • Ensure adherence to established processes and procedures
    • Identify and address process deviations and implement corrective actions
  • Financial Management
    • Review and analyze financial data to ensure accurate revenue recognition
    • Identify and address financial discrepancies and implement corrective actions
  • Reporting and Communication
    • Develop and maintain reports to track KPIs and process performance
    • Communicate performance results and recommendations to EMEA Service Management

Requirements

  • Education and Experience
    • Degree-level engineering qualification or equivalent
    • Proven experience in business analytics and process improvement
  • Skills and Qualifications
    • Excellent analytical and problem-solving skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize multiple tasks
    • Proficiency in Salesforce and Power BI

What We Offer

As a Service Performance Manager at Bruker, you will have the opportunity to work with a global team of experts and contribute to the development of our EMEA Field Service Department. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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