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Customer Service Representative

vor 2 Monaten


Norderstedt, Schleswig-Holstein, Deutschland TOOLPORT GmbH Vollzeit
Job Overview

TOOLPORT GmbH, a leading German e-commerce company specializing in professional tent solutions, is seeking a highly skilled Customer Service Representative to join their team. As a key member of the customer support team, you will be responsible for providing exceptional service to Danish customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide top-notch customer support in Danish, addressing customer inquiries and concerns in a timely and professional manner.
  • Assist Danish customers in making informed purchasing decisions, offering expert advice on tent products and solutions.
  • Stay up-to-date on market trends and customer needs, participating in team discussions to drive business growth and improvement.
  • Maintain accurate and detailed customer data in SAP, ensuring seamless communication and collaboration across the organization.
Requirements
  • Must have
    • Fluent Danish language skills and good knowledge of German.
    • Excellent communication and interpersonal skills, with a customer-centric approach.
    • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Nice to have
    • Previous customer service experience, preferably in the e-commerce industry.
    • Familiarity with ERP and CRM software, with a strong understanding of data management and analysis.

As a Customer Service Representative at TOOLPORT GmbH, you will have the opportunity to work with a talented team, drive business growth, and deliver exceptional customer experiences. If you are passionate about customer service, sales, and e-commerce, we encourage you to apply for this exciting role.