Service Delivery Manager
vor 2 Wochen
We are seeking a highly motivated and experienced Service Delivery Manager to join our team at m3connect GmbH. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our wireless internet services to our customers in the aviation industry.
Key Responsibilities- Customer Satisfaction: Ensure that our customers receive exceptional service and support, and that their needs are met in a timely and efficient manner.
- Primary Point of Contact: Serve as the primary point of contact for our customers and internal stakeholders, providing timely and effective communication and issue resolution.
- Incident Management: Identify and communicate incidents promptly to minimize downtime and ensure business continuity.
- Analysis and Prioritization: Analyze and prioritize incoming service requests to ensure efficient resolution and minimize impact on our customers.
- Strategic Planning: Collaborate with our product manager to develop and implement strategic plans to improve our service offerings and delivery.
- Continuous Monitoring: Conduct regular monitoring of system performance, create SLA reports, and analyze platform performance to identify areas for improvement.
- Troubleshooting Meetings: Organize and participate in end-to-end troubleshooting meetings with relevant stakeholders to resolve complex issues.
- Hands-on Approach: Possess strong analytical and problem-solving skills, with a focus on documentation and process improvement.
- Experience: Have experience with system monitoring and analysis, as well as knowledge of system logs and troubleshooting.
- Technical Knowledge: Bring expertise in SLA reporting, service improvement analysis, hardware management, and licensing.
- Communication Skills: Possess excellent communication skills, with the ability to effectively communicate with customers, stakeholders, and internal teams.
- Technical Skills: Have experience with Linux and a strong understanding of system flows within a platform.
- Education: Hold a bachelor's degree in Computer Science, Information Technology, or a related field.
- Language Skills: Possess fluent German and English language skills, with the ability to communicate effectively in both languages.
m3connect GmbH is a leading wireless internet service provider in Europe, with a strong presence in Aachen, Karlsruhe, Munich, Dubai, and Sibenik. We offer flexible network designs and integrate various services, including digital signage, guest infotainment systems, VoIP, VoD, and location-based services, for customers in the hospitality, finance, retail, healthcare, and transportation sectors.
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