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Senior Implementation Specialist

vor 2 Monaten

Nürnberg, Bayern, Deutschland Thermo Fisher Scientific Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Senior Implementation Specialist. As a key member of our Digital Science Solutions team, you will be responsible for providing expert-level guidance, support, and implementation services related to our Digital Sciences Solutions products.

Key Responsibilities
  • Provide trusted advisory services to our customers, services leaders, and delivery teams.
  • Maintain a culture of high customer service and position Thermo Fisher Digital Science as a leader in life and laboratory science digitalization.
  • Work collaboratively with broader organization to achieve business objectives, expand multi-functional client engagements.
  • Provide feedback to product management and engineering to rapidly advance our platform capabilities to meet customer needs and expectations.
Operational Responsibilities
  • Collaborate with clients, business analysts, project managers, and solution architects to understand their laboratory information management needs, workflows, and regulatory compliance requirements.
  • Develop and document comprehensive solutions based on the gathered requirements.
  • Be responsible for the implementation of enterprise laboratory solutions, ensuring that they are configured correctly to meet client specifications and industry standard methodologies.
  • Define data management strategies to ensure accurate and reliable data entry, storage, and retrieval within the solution.
  • Assess laboratory workflows and find opportunities for process improvement and automation.
  • Conduct user training sessions and provide ongoing support to laboratory staff, addressing questions, resolving issues, and ensuring effective system utilization.
  • Prepare detailed user documentation, including system requirements, design specifications, user manuals, and standard operating procedures (SOPs).
  • Work closely with multi-functional teams, including software developers, quality assurance analysts, and laboratory personnel, fostering effective collaboration and communication.
  • Remain current with relevant industry regulations and guidelines (e.g. FDA, ISO) and ensure that the implemented solutions align with these standards.
  • Contribute to improving processes, ensuring compliance, and driving improvements.
  • Contribute to building solutions consulting competency and practices.
  • Travel, as needed, for internal and customer meetings.
Culture and Business Partnership

In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions.

Working collaboratively with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical thinking, and managing complexity.

Keys to Success
  • Bachelor's or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
  • At least 5+ years of relevant experience in life sciences technical and business consulting with medium and large customers in various roles such as architect, solutions lead, or implementation lead for enterprise solutions in the life and laboratory sciences industry.
  • Demonstrated success as a key participant, lead, or manager of technology consulting engagements.
  • In-depth knowledge of enterprise laboratory software platforms, such as LIMS, ELN, SDMS, CDS, or similar systems.
  • Expert level understanding of laboratory processes, data management principles, and laboratory workflows in various domains (e.g. pharmaceutical, biotechnology, manufacturing).
  • Knowledge of regulatory requirements and compliance standards relevant to laboratory operations (e.g. FDA 21 CFR Part 11, ISO 17025, GLP, GMP).
  • Experience with relational databases – Oracle, SQL Server, Postgres.
  • Experience with cloud services and infrastructure highly desirable.
  • Excellent problem-solving skills and ability to analyze complex business requirements and translate them into solutions.
  • Technical thought leadership and sound understanding of key industry trends.
  • Understanding of IT processes, SDLC methodologies, Quality Management Systems, and knowledge of regulatory landscape, with preference for experience in delivering and supporting validated systems.
  • Superb communication and interpersonal skills, integrity, and credibility.
  • Results focused, with attention to detail and a concern for quality.
  • Experience working with and influencing team members in a global work environment.
  • Planning, prioritizing, reporting, problem solving and analytical capabilities.
  • Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes.
  • Ability to exercise judgment and discretion concerning critical, confidential, and proprietary information.
  • Sound business insight, adaptable, goal-oriented self-starter.
  • Flexibility in work schedule to accommodate communications with global team.