Field Operations Coordinator

Vor 5 Tagen

Frankfurt am Main, Hessen, Deutschland Excelerate Vollzeit
Field Operations Administrator

Excelerate is seeking a highly skilled Field Operations Administrator to join our team in Frankfurt, Germany.

Key Responsibilities:

  • Act as the central point of contact between customers, service providers, and internal departments
  • Coordinate all IT-related service assignments, ensuring seamless delivery of technical services
  • Manage the customer database, maintaining accurate and up-to-date information
  • Monitor and ensure compliance with contractually agreed services, ensuring high-quality delivery
  • Plan and oversee various IT projects, driving efficiency and effectiveness
  • Develop and maintain documentation and reports, providing valuable insights
  • Manage media and coordinate spare parts logistics, ensuring smooth operations

Requirements:

  • Proven understanding of data center processes and servers, with experience in IT ticket systems (preferably ServiceNow)
  • Proficient in Microsoft Office365 for creating reports and statistics, with strong analytical skills
  • Excellent communication and service orientation, with fluency in German (A2/B1 minimum) and English (Professional)
  • Possession of a Class B driving licence, essential for the role

About Excelerate:

Excelerate is a European local delivery platform, providing field technical services, including infrastructure technical support, field maintenance, installations, networking support, and professional services. We are committed to delivering highly customized and flexible solutions tailored to individual customer needs.

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