Digital Operations Manager
vor 3 Wochen
We are seeking a highly skilled Digital Operations Manager to join our team at Erbe Elektromedizin GmbH. As a key member of our Service department, you will play a crucial role in supporting our subsidiaries worldwide in building support and operational capacities for our digital product portfolio.
Key Responsibilities:- Administer, maintain, and support our digital products during commissioning and ongoing operations to ensure maximum operational stability.
- Develop strategic concepts to decide which skills should be developed locally in subsidiaries and which should be centralized at the headquarters to maximize effectiveness.
- Develop new digital service solutions and closely align requirements with relevant stakeholders to provide customer-centric and future-proof solutions.
- Support the operational capability of critical infrastructure (servers, cloud, authentication concepts) in the Digital Operations area and actively contribute to process improvements.
- Implement and manage uniform quality standards in the Digital Operations area across various regions to ensure consistency and service excellence.
- Prepare data, reports, overviews, and charts related to digital products to support informed decision-making and create transparency.
- Promote knowledge sharing (know-how, best practices, recurring issues) between regions with different maturity levels regarding digital products, contributing to a continuous learning culture.
- University degree in computer science, business informatics, or a comparable qualification.
- Extensive experience in the planning, management, and implementation of IT projects, ideally in the field of digital products in a medical technology company.
- Knowledge of CRM, PLM, and ERP systems and their structures.
- Systematic and analytical mindset, combined with a structured and solution-oriented approach to work.
- Excellent communication skills, a strong sense of responsibility, and a high level of service orientation.
- Willingness to travel internationally (especially Europe, NAM, APAC), and experience in an international environment.
- Fluency in English and ideally in German.
- Ergonomic workstations with state-of-the-art equipment.
- Wide range of regional canteens with breakfast, lunch, and free drinks (water, coffee).
- Good work-life balance thanks to support with vacation care and external advice for all life situations.
- Attractive monthly salary with special payments (Christmas bonus, vacation pay, etc.) in line with and outside of collective agreements.
- Working time account for a certain degree of flexibility and the option of hybrid working.
- Wide range of internal and external training opportunities as well as support for further and advanced training.
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