Airport Operations Supervisor

Vor 2 Tagen

Frankfurt am Main, Hessen, Deutschland Etihad Airways Vollzeit
About the Role

We are seeking a highly skilled and experienced Airport Operations Supervisor to join our team at Etihad Airways. As a key member of our operations team, you will be responsible for overseeing the airport operation, ensuring that all aspects of passenger and aircraft handling are carried out safely and efficiently.

Key Responsibilities
  • Plan, direct and supervise airport operations, ensuring adherence to all safety, security, regulatory and company requirements.
  • Oversee all passenger and aircraft handling operations, ensuring that all arrival and departure checklists are followed.
  • Responsible for the effective management of safety and security outcomes, including hazard identification, safety and compliance monitoring and reporting.
  • Ensure that all flight editing and special guest requirements are met, including assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
  • Liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • Deliver, maintain and rehearse station emergency response plans, disruption planning, diversion/delay handling and business continuity plans.
  • Responsible for on-time performance, including coordination, mitigation, accurate reporting and follow-up of delays.
  • Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
  • Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs.
  • Ensure adherence to local authority requirements, including arrival and departure documentation and reporting.
Requirements
  • Degree-level education desirable or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
  • Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment required.
  • Minimum 5-7 years' experience within service, hospitality, airline or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
  • Mature personality with outstanding communication skills, supervisory skills and passion to deliver service.
  • Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

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