Operations Coordinator

vor 1 Monat

Ingolstadt, Bayern, Deutschland Bicester Village Vollzeit

Job Title: Operations & Services Coordinator

Job Summary:

The Operations & Services Coordinator will support the operations team in delivering the department strategy and business goals. This role will maintain the highest standards across various department disciplines, including soft and hard services. The successful candidate will provide supervision to contracted support teams and support all value retail teams with operational guidance when required.

Key Responsibilities:

  • Supervise outsourced service contracts to ensure compliance with standard operating procedures, statutory requirements, and health and safety guidelines.
  • Manage client portals and auditing systems to demonstrate compliance with obligations for property management.
  • Initiate interventions to solve problems in the Villages as early as possible.
  • Plan and prepare necessary facilities management programmes based on key documents such as structural condition surveys and ongoing maintenance programme progress.
  • Manage the efficient operations of the annual maintenance plans, ensuring good communication and planning of tasks.
  • Manage contracted services for performance, strategic fit for clients, and delivery of KPI and SLA.
  • Identify, promote, and recommend innovations for continuous improvement in maintaining property assets.
  • Support health and safety requirements within service contracts.
  • Review maintenance contracts to ensure delivery of required contract obligations.
  • Ensure all brand partners comply with Village rules and regulations.
  • Complete required reporting and data capturing for BREEAM in use monitoring.

General Facilities Management (Soft Services):

  • Manage the general operations of the Village as 'Duty Shift leader' when required.
  • Assume the daily duties of the 'Shift leader' and understand the role and requirements for all support functions per shift.
  • Support the team to build strategies for all areas of total facilities management.
  • Support the preparation of OPEX budget and reforecasts.
  • Be present at the Village, on a rota basis, including early mornings and late finishes as required.
  • Support and understand business continuity plans for emergencies and crisis management.
  • Follow and develop standard operating procedures for the operation and services department.
  • Ensure all company policies and guidelines are adhered to.

Operations Improvement/Development Projects:

  • Support requirements to effectively manage operations improvement projects.
  • Identify key stakeholders, professional teams, and resources needed to lead project programmes and outcomes.
  • Work within budget constraints of specific projects to ensure efficient budget management.
  • Support operations director to develop strategy for investment projects.
  • Identify, promote, and recommend innovations for continuous improvement in maintaining property assets.
  • Ensure all correct statutory H&S requirements are in place for all projects.
  • Manage 3rd parties on site before and during projects.
  • Support to tender projects, ensuring all corporate guidelines and documents are followed and completed.

Background & Personal Attributes:

  • Previous practical experience in a technical facilities management role is required.
  • Experience in delivering outsourced services is essential.
  • Desirable: Qualification in Facilities management, technical trade, or related.
  • Ability to understand and manage operational budgets, resources, and constraints.
  • Strong leadership skills with the ability to motivate and develop front-line teams.
  • High guest/customer-centric approach to tasks and attitude.
  • Agile and responsive in decision-making.
  • Self-motivated, innovative, and creative problem solver.
  • Excellent interpersonal and influencing skills.
  • Ability to establish positive solid relationships with all key stakeholders, both internal and external.
  • Fluent in German and English, any other languages are beneficial.

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