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Customer Service Operations Manager

vor 3 Monaten

Limburg an der Lahn, Hessen, Deutschland Klingele PLUS GmbH Vollzeit
Join Klingele PLUS GmbH as a Customer Service Operations Manager (m/f/d)

In the role of Customer Service Operations Manager, you will serve as the pivotal leader for our customer service department, overseeing a dedicated team of five professionals. Your primary responsibility will be to inspire, guide, and ensure that the team delivers exceptional service to our clients.

We pride ourselves on offering a dynamic work environment, characterized by a flat organizational structure and a comprehensive benefits package for our employees. At Klingele, we are committed to fostering both personal and professional growth through ongoing training opportunities at our Klingele Academy. Additionally, our employees enjoy competitive compensation, flexible working arrangements, 30 days of annual leave, and a range of perks including private health insurance, E-Bike leasing, and wellness programs.

Our modern office spaces promote efficiency with streamlined decision-making processes and a collaborative atmosphere within a motivated and youthful team. Enjoy leisure breaks with amenities such as table soccer, table tennis, a dartboard, and gaming consoles.

Key Responsibilities:
  • Lead and manage the customer service team in both functional and disciplinary aspects
  • Oversee the management of intraday operations to ensure seamless service delivery
  • Implement process improvements and enhance operational efficiency
  • Address and escalate customer inquiries and complaints effectively
  • Act as the technical expert for the entire customer service division
  • Collaborate with the HR team to recruit and onboard new talent
Required Qualifications:
  • Proven leadership capabilities with a focus on team motivation and guidance
  • Background in commercial education or a related field
  • Excellent communication skills with a strong emphasis on customer service
  • Strong organizational skills and the ability to work independently and systematically
  • Team-oriented mindset with effective communication abilities
  • High motivation to learn and take initiative
  • Resilience and ability to handle stress effectively
  • Proficient in IT applications and MS Office Suite
What We Provide:
  • Engaging responsibilities within an internationally operating company
  • Contemporary work environment with flat hierarchies and efficient decision-making
  • Continuous personal and professional development through our Klingele Academy
  • Competitive and performance-oriented compensation, flexible hours, and 30 days of leave
  • Permanent contract with generous vacation policy
  • Comprehensive onboarding process for new hires
  • Private health insurance options
  • Recreational facilities including table soccer, table tennis, dartboard, and gaming consoles for relaxation
  • E-Bike leasing, fitness initiatives, and discounts with reputable partners