Release and Change Manager

vor 2 Wochen

Merzig, Saarland, Deutschland Sogeti, part of Capgemini Vollzeit
About the Role

We are seeking a highly skilled Release and Change Manager to join our team at Sogeti, part of Capgemini. As a key member of our IT service management team, you will be responsible for ensuring the smooth delivery of IT services and the effective management of changes to our IT infrastructure.

Key Responsibilities
  • Develop and implement IT service management processes and procedures to ensure compliance with industry standards and best practices.
  • Manage the configuration management database (CMDB) to ensure accurate visibility of configuration items and their relationships.
  • Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner.
  • Plan and manage the deployment of new software and system versions, minimizing their impact on operations.
  • Identify opportunities for process improvement and propose solutions to elevate service management standards.
  • Collaborate with technical teams and stakeholders to implement best practices and optimize services.
  • Manage the lifecycle of incidents and service requests, ensuring effective communication with users and support teams.
  • Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.
Requirements
  • Minimum Bachelor Degree in Computer Science, Information Systems Management, or a related field.
  • Significant experience in IT service management with expertise in release and change management.
  • Proficiency with Omnitracker is required.
  • Knowledge on XLRelease desired.
  • Knowledge of ServiceNow (SNOW) is an advantage.
  • Proven experience in drafting, documenting, and improving ITSM processes.
  • ITIL certification is desired.
  • Strong problem-solving and project management skills.
  • Excellent written and verbal communication skills in English and French.
  • Ability to work independently and as part of a team in a dynamic environment.
About Sogeti

Sogeti, part of Capgemini, is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong over 55-year heritage, we are trusted by our clients to unlock the value of technology to address the entire breadth of their business needs.

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