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German Customer Support Specialist
vor 2 Monaten
Teleperformance Greece collaborates with a prominent Mobile Banking institution, assisting customers in managing their accounts effortlessly, monitoring expenditures, and saving money in real-time.
We are in search of a Customer Service Specialist fluent in German to assist our German-speaking clientele.
As a vital member of the Customer Service team, you will serve as the primary contact for the German-speaking market, ensuring a superior customer experience. Your role extends beyond basic support; you will also play a crucial part in fraud prevention, data protection, and customer safeguarding.
Take the opportunity to advance your career in Greece
Your Responsibilities:- Assist customers through phone, chat, and email communications
- Implement measures to prevent fraud and protect customer data
- Act as a representative of our client
- Monitor and resolve cases efficiently and promptly
- Ensure high levels of customer satisfaction
- Foster and maintain strong, professional relationships with all stakeholders while demonstrating empathy
- Work towards achieving targets as outlined in client agreements and internal objectives
- Fluency in German
- Proficient written and verbal communication skills in English
- Strong communication and interpersonal skills, alongside effective problem-solving abilities
- Technical proficiency, with experience in CRM systems preferred
- Ability to manage stressful situations with customers
- Prior experience in customer service or client-facing roles is advantageous
- A proactive attitude, eagerness to learn, and reliability are key to success in this position
- Must possess EU citizenship, an EU passport, or a valid work permit for Greece
- Willingness to relocate or be a local candidate
- Comprehensive support for your relocation to Greece (including flight expenses, accommodation, and assistance with housing search—all at no cost to you)
- Competitive monthly salary plus two additional salaries per year
- Referral Program: Recommend friends and earn bonuses
- Health benefits and various discounts
- Extensive training from certified professionals
- Opportunities for professional growth and development
- Special events and community engagement initiatives
- Complimentary online Greek language courses
- Modern facilities that offer a pleasant working environment with relaxation areas
- Work for a Great Place to Work-Certified Company that promotes diversity
This role presents an excellent opportunity to enhance your career within a multinational organization, gaining valuable experience and skills while representing a leading global brand. You will be part of a company that values diversity and provides equal opportunities for all, irrespective of gender, ethnicity, religion, culture, or age.
Considering Relocation? Understand the Cost of Living in Greece:Greece boasts a rich history, vibrant culture, favorable climate, and exquisite cuisine, all while maintaining one of the lowest costs of living in Europe, as reported by Greek authorities and the EURES network. This makes Greece an attractive destination for both tourists and expatriates.
Learn MoreAre you interested in exploring more German-speaking job opportunities?
Do you require additional job listings?
Additional InformationGreece is recognized for its exemplary handling of the pandemic, implementing necessary measures to protect its citizens, with a successful vaccination strategy in place. At Teleperformance Greece, we are dedicated to ensuring the safety and well-being of all employees.
Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch
