Student Assistant in Customer Support
vor 4 Wochen
Student Assistant in Customer Support
The Customer Support team is essential to our Supply Chain and Client Relations. As a student assistant in this department, you will be instrumental in managing invoice discrepancies and actively aiding our quality assurance efforts. Your contributions will be vital in minimizing outstanding receivables between our organization and clients, while also ensuring exceptional service in addressing customer grievances.
Key Responsibilities
Leverage your skills to:
- Independently manage invoice discrepancies from clients and assess the validity of these discrepancies
- Create weekly and monthly reports detailing the status of invoice discrepancies and variances from target metrics (KPI's)
- Independently resolve consumer grievances
- Compile weekly and monthly reports on the status of complaints and variances from target metrics (KPI's)
- Proactively suggest process enhancements
- Assist in the review and dispatch of invoices
- Exhibit strong communication abilities (both verbal and written)
- Be a university student
- Demonstrate strong analytical and problem-solving skills
- Maintain attention to detail
- Show numerical proficiency
- Possess the ability to handle multiple tasks
- Familiarity with ERP systems is advantageous (preferably SAP)
- Have a good command of Microsoft Excel
- Be open to minimal travel (0-10%)
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