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Customer Support Specialist

vor 2 Monaten


Heidelberg, Baden-Württemberg, Deutschland The Gentlemen's Company Germany GmbH Vollzeit

The Gentlemen's Company Germany GmbH is an innovative and fast-evolving enterprise based in Heidelberg, making strides in the men's fashion sector. We prioritize customer satisfaction and are seeking a dedicated individual to fill the role of Werkstudent / Minijob in Customer Service & Quality Management (m/w/d).

Key Responsibilities
  • Addressing customer inquiries
  • Maintaining high levels of customer satisfaction
  • Proposing enhancements to support workflows
  • Managing and monitoring returns and complaints
Required Qualifications
  • Outstanding communication abilities
  • Customer-oriented approach
  • Proactive and organized work style
What We Offer
  • Responsibility: You will play a crucial role in ensuring customer satisfaction.
  • Initiative: Your suggestions for process improvements are highly valued.
  • In-depth experience: Gain valuable insights into E-commerce and direct customer engagement.
  • Modern work environment: Utilize advanced tools such as GPT, Shopify, Zendesk, and other proprietary software.
  • Flexible work culture: Work from any location that suits you.
  • Team bonding opportunities: Participate in various optional team events throughout the year.
  • Employee benefits: Enjoy discounts on all products offered by The Gentlemen's Company.