Service Operations Coordinator

vor 3 Monaten

Mannheim, Baden-Württemberg, Deutschland Leica Microsystems Vollzeit

For over 170 years, Leica Microsystems has been at the forefront of innovation, providing exceptional optical and digital solutions. As a global leader, we are committed to continuous enhancement to delight our customers and foster an optimal work environment for our employees. Our culture is rooted in customer focus, innovation, and collaboration, which are the pillars of our success.

Leica Microsystems stands as a market leader in microscopy, imaging, and analytical solutions. We unveil the unseen and empower our clients to foster a healthier and better world. Collaborating with our customers, we drive scientific advancements. We enable surgeons to make informed decisions during critical procedures and provide insights that address essential questions in development and engineering. This is made possible through our advanced microscopes and AI-driven image analysis.

We invite you to join a company whose products are integral to pioneering research globally. Become a part of Leica Microsystems as we strive for outstanding solutions and insights.

Currently, we are seeking a Service Delivery Specialist (d/w/m) to join our dedicated team. Our Service team is committed to delivering exceptional support to our clients, helping them create a healthier world. We aim to provide top-tier customer service by closely collaborating with our field service engineers to ensure smooth and effective support for all our esteemed clients.

YOUR RESPONSIBILITIES:

  • Ensure accurate invoicing for completed service tasks in the DACH region, maintaining timely processing in line with company standards.
  • Oversee the processing of spare part returns with our manufacturing facilities and assist in managing service contract administration.
  • Support the team in addressing incoming and ongoing service requests, ensuring prompt and effective resolutions.

YOUR PROFILE:

  • You possess several years of experience in customer service, with familiarity in SFDC and SAP being advantageous.
  • Your approach is inherently service-oriented, and you naturally adopt a proactive stance in problem-solving.
  • You are fluent in both German and English.

WHAT WE OFFER:

  • Ongoing training and support focused on your personal development and objectives.
  • A balanced environment that offers both support and autonomy to achieve your goals in an international setting.

GET MORE INSIGHT

Discover more about our work and who we are by watching our company video "We Are Leica":

Are you interested in exploring new opportunities in an innovative, team-oriented environment? We look forward to your application.

At Danaher, we integrate science, technology, and operational capabilities to enhance the real-world impact of tomorrow's innovations. We collaborate with clients worldwide to tackle their most complex challenges, crafting solutions that bring scientific advancements to life. Our global teams are at the forefront of progress across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

At Danaher, we celebrate diversity and the unique perspectives that arise from the similarities and differences within our workforce, workplace, and the markets we serve. Our associates, clients, and stakeholders contribute varied viewpoints shaped by these diverse attributes.

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