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Client Success Strategist
vor 3 Monaten
Buhl Data Service GmbH is at the forefront of delivering cutting-edge financial and office solutions. Our commitment lies in equipping our clients with exceptional software that enhances efficiency and reduces costs. If you have a strong background in customer management and a genuine interest in fostering customer success, this position is tailored for you.
Your Responsibilities:- Actively cultivate and strengthen relationships with clients across various sectors
- Boost client satisfaction by offering expert guidance and advocating for our software solutions
- Work in tandem with sales, marketing, support, and product development teams to relay customer feedback
- Facilitate upselling opportunities, mitigate cancellations, and deliver comprehensive customer training
- Articulate product features and advantages to clients
- Assist in the establishment and upkeep of an internal knowledge base
- Proven experience in customer management or project oversight, ideally within the software sector
- Understanding of customer success metrics and tools such as Pendo
- Exceptional organizational capabilities and consulting proficiency
- Effective communication and presentation skills
- Enthusiasm for ongoing learning and collaboration
- Accountable and results-driven approach
- Engaging responsibilities and opportunities for professional growth
- Participation in innovative projects within a vibrant team environment
- Flexible working hours with options for remote work
- Attractive salary and comprehensive benefits package
- Access to exclusive discounts through our Corporate Benefits program
- State-of-the-art technology and a modern workplace
