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Customer Support Advisor
vor 3 Monaten
Job Overview:
As a Customer Support Advisor, you will leverage your foundational customer service skills to enhance your professional knowledge and expertise in the field.
Key Responsibilities:
- Utilize customer service principles effectively and develop personal expertise.
- Maintain accurate records of customer interactions and process management.
- Respond to customer inquiries via phone and written communication, addressing issues related to heating cost statements, installations, customer portals, technical challenges, and complaints in a systematic and solution-focused manner.
- Work collaboratively with regional and central teams to resolve customer requests and complaints.
- Follow established processes and service level agreements to ensure customer satisfaction.
- Oversee ongoing processes to guarantee timely resolution.
- Identify and assess process disruptions, escalating issues as necessary.
Qualifications:
- Completed vocational training in a commercial field.
- Previous experience in customer-facing positions is advantageous.
- Passion for engaging with customers.
- Strong service orientation, customer focus, and communication skills.
- Proficiency in German with excellent communication capabilities.
- Dependability, adaptability, teamwork, and organizational abilities.
- Ability to work autonomously.
- Competence in MS Office and a willingness to learn new systems, alongside flexible working hours.
Work Environment:
Techem provides a digital onboarding experience for new hires, including welcome calls, orientation events, personalized job training, creative freedom, and a supportive team atmosphere. Employees enjoy streamlined decision-making processes, an open corporate culture, generous leave policies, travel allowances, and additional benefits.
Professional Development:
We offer avenues for both creative and professional growth through initiatives such as the "STEP" program and the "Techem Academy" seminar series.
Employee Benefits:
Enjoy flexible working hours, options for remote work, a modern workplace, health management programs, travel perks, and participation in the "Corporate Benefits" initiative.
Career Opportunities at Techem:
Become part of a vibrant environment that embraces innovative projects, cutting-edge technologies, and ideas aimed at facilitating the energy transition. Experience a collaborative workplace that values openness, honesty, and engagement for mutual success and innovation.
