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IT Customer Advisor in Support

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland Soennecken Vollzeit
About the Role

We are seeking a highly skilled and motivated IT Customer Advisor to join our Support team at Soennecken. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Briefly describe the key responsibilities of the role, including:
  • Handling customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with the software development team to resolve complex issues
  • Prioritizing and documenting customer requests in our ticketing system
  • Providing expert advice to customers on our software systems, particularly in the area of e-commerce
  • Supporting customers in project-related activities and training sessions
Requirements
  • Describe the essential requirements for the role, including:
  • Experience in customer service and support
  • Proficiency in IT applications and systems
  • Knowledge of e-commerce, inventory management, or retail
  • Strong IT general knowledge and process understanding
  • Excellent communication and interpersonal skills
About Us

Soennecken is a leading purchasing and marketing cooperation for office supplies and services, with over 500 affiliated retailers. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.

We are committed to providing our employees with a positive and supportive work environment, with a range of benefits and perks, including:

  • Competitive salary and flexible working hours
  • Unlimited contract and job security
  • Intensive onboarding and training programs
  • Modern workspaces with opportunities for innovation and creativity
  • Free meals, snacks, and beverages
  • Bike leasing and employee discounts
  • Corporate benefit program with discounts at popular retailers

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.