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German Customer Support Specialist
vor 3 Monaten
Teleperformance Greece collaborates with a prominent Mobile Banking institution, assisting customers in managing their accounts seamlessly, monitoring expenditures, and saving money in real-time.
We are on the lookout for a Customer Service Specialist fluent in German to assist our German-speaking clientele.
As part of the Customer Service team, you will serve as the primary contact for the German-speaking market, ensuring a superior customer experience. Your role extends beyond mere support; you will also play a crucial part in fraud prevention, data protection, and customer safeguarding.
Take a significant step in your career and consider relocating to Greece.
Your Responsibilities:- Assist customers through phone, chat, and email channels
- Implement measures to prevent fraud and protect customer data
- Act as a representative of our client
- Monitor and manage cases to ensure timely resolution
- Maintain high levels of customer satisfaction
- Foster and uphold strong, professional relationships with all stakeholders, demonstrating empathy at all times
- Work towards achieving targets as outlined in client agreements and internal objectives
- Fluency in German
- Proficient written and verbal communication skills in English
- Excellent interpersonal and problem-solving abilities
- Familiarity with technology and experience with CRM systems is preferred
- Ability to perform under pressure and manage challenging situations
- Previous experience in customer service or related roles is advantageous
- A proactive attitude, eagerness to learn, and reliability are essential for success in this position
- Must possess EU citizenship/EU Passport or a valid work permit for Greece
- Willingness to relocate or be a local candidate
- Comprehensive support for your relocation to Greece (including flight expenses, accommodation, and assistance with housing search at no cost)
- Competitive monthly salary with additional annual bonuses
- Referral Program: Recommend friends and earn attractive bonuses
- Health benefits and various discounts
- Extensive training provided by certified professionals
- Opportunities for professional growth and development
- Special events and community engagement initiatives
- Complimentary online Greek language courses
- Modern facilities offering a pleasant working environment with relaxation areas
- Work for a Great Place to Work-Certified Company that values diversity
This role presents an excellent opportunity to advance your career within a multinational organization, gaining valuable experience and skills while representing a leading global brand. You will be part of a company that champions diversity and provides equal opportunities for all, irrespective of gender, ethnicity, religion, culture, or age.
Considering relocating and curious about the cost of living in Greece? Discover more here:Greece boasts a rich history, vibrant culture, pleasant climate, and delicious cuisine, all while maintaining a cost of living that is among the lowest in Europe, as reported by Greek authorities and the EURES network. It’s no surprise that Greece is a favored destination for both tourists and expatriates.
Learn MoreAre you interested in exploring more German-speaking job opportunities?
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Additional InformationGreece is recognized for its exemplary handling of the pandemic, implementing necessary measures to safeguard its citizens, supported by a successful vaccination strategy. At Teleperformance Greece, we are dedicated to ensuring the safety and well-being of all employees.
Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch
