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Technical Support Specialist

vor 2 Monaten

Ottobrunn, Bayern, Deutschland Panasonic Automotive Systems Europe Vollzeit

Job Opportunity

We are seeking a highly skilled Field Support Engineer HVAC Specialist to join our team at Panasonic Automotive Systems Europe. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and partners in the field.

Key Responsibilities

  • Provide on-site support for technical issues related to our HVAC systems.
  • Support new customers during the initial visit to ensure proper system installation and configuration.
  • Participate in centralized technical support for our service partner network in the region.
  • Identify and resolve technical issues as the first point of escalation after the call center and service partners.

Requirements

  • A completed apprenticeship or degree in a relevant field, such as HVAC or mechanical engineering.
  • Strong knowledge and experience in heating, ventilation, and air conditioning systems, preferably as a service technician.
  • Excellent communication and technical skills.
  • Ability to work independently and proactively, with a customer-focused mindset.
  • High level of travel readiness, including occasional overnight stays.
  • Excellent German language skills, with English skills a plus.

What We Offer

  • A challenging and strategic role where you can contribute to the company's success and take on responsibilities.
  • Opportunity to work in an internationally successful company.
  • A wide range of training and development opportunities.
  • An attractive compensation package, including social, fitness, and health benefits.
  • Flexible working hours without core working hours.
  • 20 days of annual leave.
  • Flexible working time models and a high proportion of mobile, alternating work.
  • A mobility allowance, company e-bike leasing, and special discounts on Panasonic products.