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Client Services Associate
vor 3 Monaten
Position Overview
Join eXp World Holdings, a pioneering company in the real estate sector, where we embrace innovation and creativity. As a Client Services Associate, you will play a vital role in our virtual environment, supporting our extensive team across Germany. This is a flexible, part-time opportunity allowing you to work from any location within the country.
Key Responsibilities:
- Welcome and assist visitors in our virtual reception area.
- Guide guests to the appropriate contacts and departments as necessary.
- Conduct virtual tours for new agents and guests as required.
- Facilitate agent training on eXp tools, CRM systems, and essential documentation.
- Provide support to agents by answering common real estate inquiries or directing them to the right team member.
- Assist agents with the referral process to ensure accurate data handling.
- Manage the Hubspot Ticketing System, responding promptly to agent inquiries and assisting with ticket submissions.
- Support event planning, including coordinating schedules and travel arrangements for Country Leaders.
- Encourage agent participation in events.
- Oversee workplace groups, ensuring timely responses to posts and messages.
- Assist various departments with administrative tasks as needed.
Qualifications:
- Fluency in English is essential.
- Ability to develop professional expertise and apply company policies to resolve diverse issues.
- Capable of analyzing situations and data, exercising judgment within established procedures.
- Build productive relationships with internal and external stakeholders.
What We Offer:
- A fully remote work environment.
- Company-provided equipment including a laptop, monitor, and headset.
- Monthly technology allowance.
- Access to wellness resources, including the Calm app.
- A vibrant company culture that values diversity and inclusion.
Working Conditions:
This role allows you to work from any location with reliable internet access in Germany. You will need to create a suitable workspace. The position involves sedentary work, requiring the ability to perform tasks such as data analysis and extensive reading.
Core Hours:
While you have flexibility in your schedule, maintaining availability during core hours for team collaboration and meetings is expected.
Company Commitment:
eXp World Holdings is dedicated to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer, ensuring that all individuals are treated fairly without discrimination.
