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Client Support Specialist

vor 3 Monaten


Heidenheim an der Brenz, Baden-Württemberg, Deutschland PAUL HARTMANN AG Vollzeit
Responsibilities:
  • Ensuring exceptional customer service through comprehensive handling of inquiries across various channels (phone, email, customer interactions).
  • Efficient interface management to guarantee a 'Single Point of Contact' for our clients.
  • Qualified consultation regarding our HARTMANN and BODE products.
  • Support for Account Managers in daily operational tasks.
  • Acceptance and documentation of service and product complaints.
  • Resolution of discrepancies related to payments.
Qualifications:
  • Completed commercial training and/or relevant professional experience in customer service.
  • Excellent communication skills in German.
  • Proficient knowledge and confident use of IT systems such as MS Office, SAP, and Salesforce.
  • Aptitude for understanding and effectively managing complex processes.
  • High customer orientation and problem-solving skills.
  • Team player with strong resilience.
Benefits:
  • Remote work contract available nationwide, with customer service hours from Monday to Friday.
  • Comprehensive onboarding program.
  • 30 days of vacation