IT Support Specialist
vor 3 Wochen
Position Overview: Specialist in 2nd Level Client Support
berg-it Projektdienstleistungen GmbH is seeking a dedicated professional to enhance our IT service offerings. This role focuses on providing exceptional support to our global clientele, specifically within the Windows Client framework.
Key Responsibilities- Delivering expert support to clients in a 2nd Level Windows Client environment
- Diagnosing and resolving a variety of client-related technical issues
- Executing manual software installations and managing distribution processes
- Providing remote assistance to users
- Overseeing print server management
- Administering the Mobile Device Management platform
- Conducting Windows client installations
- Documenting and enhancing service workflows
- Completed training as an IT Specialist or equivalent professional experience
- Strong foundation in IT principles and customer support
- Expertise in Microsoft Client operating systems and BackOffice applications
- Solid understanding of networking concepts including TCP/IP, DNS, DHCP, Active Directory, and VPN
- Familiarity with ITIL practices is advantageous
- Experience with ticketing systems
- Customer-focused, service-oriented, and process-driven mindset
- Employment Type: Full-time
- Supportive and collaborative work environment
- Access to modern IT tools and ergonomic workspaces
- Health and wellness initiatives, including preventive care and fitness activities
- Provision of healthy snacks and meals
- And much more
This role offers a unique opportunity to contribute to the IT Services sector, focusing on 2nd Level Client Support.
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