Senior Consultant

vor 3 Wochen

Dortmund, Nordrhein-Westfalen, Deutschland KPMG Vollzeit
(Senior) Consultant - ServiceNow Management (m/f/d)

Join KPMG in addressing the future challenges faced by our clients. If you are passionate about the diversity of our inquiries, collaborate with us to make a significant impact. As part of your team in the Lighthouse Germany sector, the Center of Excellence for Data & Analytics, you will be integrated into an international network of technological experts. Leverage KPMG's expertise in business and regulatory issues and their implementation, while collaboratively solving complex operational and strategic challenges using modern methodologies and current technologies.

Your Responsibilities
If you are eager to support your team in the technical execution of transformation projects on the ServiceNow platform and continuously enhance your expertise, here’s how you can contribute:

  • Manage both onshore and offshore resources, overseeing project phases including design, build, testing, and implementation activities within an agile environment.
  • Gather requirements and translate them into simplified formats for technical developers by crafting user stories.
  • Develop and review test cases, including the application of automated testing frameworks, and create role-specific training materials.
  • Provide technical input for the sales process, including solution development, estimation, and preparation of client proposals across various domains such as ITx, SecOps, IRM, VRM, HR, CSM, and Custom Apps.
  • Mentor new colleagues and assist in the growth of the KPMG ServiceNow Practice.
  • Support the development of KPMG's service offerings based on the ServiceNow platform in collaboration with cross-functional teams both domestically and internationally.
Your Profile
  • To become a (Senior) Consultant – ServiceNow Management (m/f/d) with us, you should possess a successfully completed degree in (Business) Informatics, Business Administration, Industrial Engineering, Natural Sciences, or a comparable field of study.
  • You should have experience in consulting/professional services and at least four years of experience in business analysis for technology-driven service management transformations, preferably with ServiceNow or other complementary technologies such as HPSM/Remedy.
  • Ideally, you hold certifications in ServiceNow CSA, Agile methodologies, ITIL, and Business Analysis.
  • Experience in pre-sales activities, including responses to RFIs, RFPs, and client presentations (preferably in the ServiceNow context) is advantageous.
  • You should be experienced in leading offshore development teams and familiar with other ServiceNow products beyond ITSM, such as SecOps, ITOM, HR, CSM, IRM, and VRM.
  • Strong negotiation skills, persuasive abilities, teamwork, and fluent German language skills are essential to your qualifications.

Your Benefits
Welcome to the Team
To ensure you can start strong, we provide structured onboarding measures throughout your orientation phase. Your supervisor will actively support your professional and personal integration into the team.

Diverse Career Opportunities
We value the individual development of your professional and personal strengths: Your ambitions are reflected in structured development discussions. Systematic and regular feedback sessions will assist you in achieving these goals. From the Manager level onwards, you can also take on personnel and leadership responsibilities. We foster your leadership skills through personalized coaching and specific leadership training. As part of the global KPMG network, we offer numerous career opportunities both domestically and internationally, providing valuable insights into the diversity of our activities.

Work-Life Balance
We believe that diversity and flexibility are essential for fostering innovation and ensuring long-term success. This approach allows us to develop the best ideas and truly innovative solutions. With flexible working hours, remote work options, time accounts, and sabbaticals, we create spaces to balance personal and professional life. Additionally, we support you with up to four hours of release time monthly for your social engagement.

Continuous Development
Through regular training, workshops, and further education, you will continuously enhance your skills. We also support professional examinations and part-time master's degree programs. Our rotation programs enable cross-functional assignments, broadening your perspective and fostering synergies in collaboration.

About KPMG
There are compelling reasons to pursue a career at KPMG: Our teams consist of numerous employees across various locations in Germany. We stand for diversity and a culture of mutual respect. Thanks to the diverse and multifaceted competencies within our teams, we can work interprofessionally on innovative topics and tackle large projects together. You will accompany our clients in the fields of auditing, tax consulting, and consulting, or work behind the scenes in Central Services. We seek talents who are eager to tackle the challenges of tomorrow with us. Notably, we do not only hire graduates from business disciplines; we also welcome motivated graduates and (young) professionals with a scientific background (mathematics, physics, or computer science) to engage in exciting projects.

Application Process Information
Your application ideally includes the following documents: - Your complete resume - Proof of your underlying degree and/or a current transcript - Any existing work references - A photo is not required. For more information about the application process, please refer to our website.

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