Associate Director CRM
Vor 4 Tagen
HelloFresh is a dynamic and innovative company committed to delivering exceptional customer experiences. We are seeking a talented and strategic-minded CRM leader to lead our Outbound Initiatives in the Reactivations International team.
Key Responsibilities- Develop and implement strategic initiatives for outbound initiatives, focusing on reactivating lapsed customers.
- Collaborate with cross-functional teams to align CRM strategies with overall business goals.
- Work closely with the outbound operations department to design and execute outbound communication campaigns, ensuring alignment with reactivation goals.
- Provide guidance on campaign targeting, messaging, incentives, and timing to maximize reactivation rates.
- Utilize data analytics to derive actionable insights and make data-driven decisions for reactivation strategies.
- Evaluate and implement CRM tools and technologies to enhance the efficiency and effectiveness of outbound initiatives.
- Collaborate with the Reactivation CRM team and the outbound operations team to align strategies and ensure a cohesive approach toward reactivating lapsed customers.
- Proven experience in CRM strategy development and management.
- Proven experience with Outbound Call Centre channels.
- Strong analytical skills and the ability to derive actionable insights from data.
- Experience in Experimentation.
- Excellent leadership and collaboration skills.
- Knowledge of relevant regulations and compliance standards.
HelloFresh is a dynamic and innovative company committed to delivering exceptional customer experiences. We are a fast-growing tech powerhouse with a diverse and vibrant international environment of 90+ different nationalities.
We offer a comprehensive relocation assistance package, a significant discount on your weekly HelloFresh box, internal learning and development opportunities, mental health support, and a hybrid working model.
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Associate Director
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vor 2 Wochen
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vor 3 Wochen
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Associate Director FP&A
vor 2 Wochen
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Associate Director FP&A
vor 2 Wochen
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Associate Director FP&A
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vor 3 Wochen
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