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Customer Service Advisor with Technical Expertise
vor 3 Monaten
Boels Rental: A Premier Rental Service Provider in Europe
Boels Rental stands as one of the leading rental service providers across Europe. With an unwavering commitment to growth, this family-owned enterprise continues to expand each year. Boels is driven by a proactive 'Can-do' mentality and the entrepreneurial spirit of its workforce, who view themselves as essential partners to our clientele. Established in 1977, the company has consistently delivered tailored rental solutions for machinery, tools, containers, event equipment, and beyond. Our goal is to surpass customer expectations through innovative equipment and expert service. We boast a diverse and extensive rental fleet and maintain a robust international network with over 750 locations in 17 European nations, nearly 200 of which are situated in Germany. Currently, Boels employs over 7,000 individuals.
Technical Customer Support Specialist (m/f/d)Würzburg
40 hours
Attractive salary package including bonuses and flexible working hours
If you possess a comprehensive understanding of hardware tools, have a passion for machinery, and are attentive to customer needs, you could be an ideal candidate for the Technical Customer Support Specialist role at Boels DIY in the Würzburg/Schweinfurt region.
Your RoleYour primary responsibility will be to oversee our rental stations located within various hardware stores in your designated area (Würzburg/Schweinfurt). You will serve as the key contact for the on-site personnel who facilitate the rental of our equipment to customers.
Your Responsibilities- Providing support to our partner hardware stores and assisting them as needed
- Organizing your daily agenda to ensure seamless rental operations within the stores
- Managing all administrative duties, including inventory assessments and visit records
- Maintaining, servicing, and sourcing spare parts for our machinery fleet
- Conducting independent product and software training sessions
- Permanent employment contract with a competitive salary package, including 13 salaries
- 28 days of annual leave to promote your well-being
- Family-friendly, flexible working hours from Monday to Friday
- The autonomy to plan and manage your workday
- A service vehicle will be provided, with commute time counted as working hours
- A dynamically growing employer in a sustainable industry
- Comprehensive onboarding process
- Teamwork is highly valued in our family-run business, fostering collaboration among all employees
- Prefer an E-Bike over a car? Lease one with financial support from Boels
- Need to unwind after work? Take advantage of our health programs and fitness facilities
- Planning for your financial future? Explore our company pension scheme
- Looking to treat yourself? Utilize our €40 shopping voucher at various retailers
- Need assistance with your construction project? Rent equipment from Boels at discounted employee rates
- Know someone who would be a great addition to Boels? Participate in our referral program and earn rewards for successful hires
At Boels, we are not just a rental company; we are a family business that values personal commitment and a positive work environment. You are more than just a number to us. We aim to understand you and support your professional growth. Despite our international presence, we maintain a close-knit community with a regional touch, providing opportunities for development, innovation, and environmentally friendly initiatives.
Your Profile- You possess technical and commercial knowledge, with an interest in the repair and maintenance of small machinery
- You demonstrate efficient and organized work habits, both independently and collaboratively
- You utilize your customer-focused approach and strong communication skills
- You hold a Class B driver's license
If you are uncertain whether your qualifications align with our requirements, do not worry. We offer comprehensive training, welcoming applicants from diverse backgrounds.
Application Process OverviewWe will review your application thoroughly and respond within two working days. If your profile aligns with our needs, we will arrange an initial interview.
Initial ContactWe will reach out to you via phone to discuss your application and address any preliminary questions. If we seem compatible, you will be invited for an interview.
Interview at BoelsMeet your future supervisor and learn more about the role. We will provide additional information about the position and discuss your professional background to assess if Boels is the right fit for you.
Contract OfferIf both parties are enthusiastic about the opportunity, you will receive a contract offer with a competitive salary and employment terms. Upon acceptance, we will finalize the contract.
Start of EmploymentWelcome to your new role at Boels.
Questions?We look forward to receiving your application.
