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Technical Program Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Amazon Development Center Germany GmbH Vollzeit

About the Role

The Amazon Development Center Germany GmbH is seeking a highly skilled Senior Technical Program Manager to join the Community Feedback team. As a key member of the team, you will be responsible for the planning and delivery of Community Feedback initiatives, including new customer-facing features, while driving operational excellence and software development efficiency through scalable mechanisms.

Key Responsibilities

  • Coordinate with multiple engineering, product management, and data science teams focused on delivering ambitious customer experiences across Amazon WW.
  • Provide direction to engineering teams, even beyond your own team.
  • Contribute to and execute short and long-term roadmaps for the business.
  • Lead ambiguous and undefined problems to resolution in the face of uncertainty.
  • Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
  • Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external stakeholders.
  • Demonstrate the ability to break abstract goals into attainable, measurable work items.
  • Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet priorities.

About the Team

The Community Feedback team owns experiences and systems that enable shoppers to seek out customer-generated content from other customers throughout the shopping journey (Customer Reviews and Q&A, and Moderation of customer-generated content). Our vision is to elevate and amplify the voice of the customer in the shopping experience, leveraging our engaged and often passionate customers to provide trusted opinions, recommendations, and inspiration to other shoppers, ultimately resulting in unregretted purchase decisions, and reinforcing the flywheel for Amazon.

Requirements

  • 5+ years of technical program management working directly with software engineering teams experience.
  • Experience leading highly technical programs involving infrastructure, complex systems, systems engineering.
  • Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules.
  • Experience working directly with engineering teams.
  • Experience owning/driving roadmap strategy and definition.
  • Experience in system design.

Preferred Qualifications

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
  • Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.