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Guest Services Supervisor

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland Motel One Vollzeit
Position Overview

As a pivotal member of our team, your primary focus will be the well-being of both guests and staff. By leading and coordinating the Front Office department, you will play a crucial role in ensuring a seamless experience for our visitors while supporting your reception team. Your responsibilities will include:

  • Managing Check-Ins: Overseeing the check-in process and verifying reservations, overbookings, and available options.
  • Scheduling: Creating and managing staff duty and vacation schedules.
  • Budget Oversight: Monitoring the cost and revenue budget for accommodations.
  • Quality Management: Implementing and maintaining the quality management system.
  • Staff Development: Conducting internal coaching, cross-training, and planning training sessions for the ongoing development of Front Office staff.
Qualifications

Do you possess a strong personality and exceptional hosting skills? If so, you may be the right fit for our team. Additionally, you should bring:

  • Relevant Experience: A background in hospitality or experience in the hotel/restaurant industry.
  • Leadership Skills: A passion for developing team members, with prior leadership experience being advantageous.
  • Service Orientation: A genuine passion for hospitality, coupled with a strong commitment to quality and service.
  • Communication Skills: An open and communicative demeanor, with excellent interpersonal skills and proficiency in both German and English (written and spoken).
  • Team Collaboration: A willingness to support cross-departmental efforts, as we achieve our successes together.